Delivery

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Local delivery

All deliveries, whether local or regional, are carried out by our professional courier companies

In-store pickup

This isn’t available as we operate online only

International Shipping

We only offer shipping to the UNITED KINGDOM

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at info@doggytoybox.co.uk with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes and due to this we CANNOT deliver to PO boxes.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original, saleable condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in anyway, please email us as soon as possible at sales@pmes.co.uk, with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sales@pmes.co.uk